French Internet Domain Registrar battles backlash and smear campaigns amidst controversial relocation plan
A French internet domain registrar and web hosting company is seeking our assistance to mitigate adverse media and smear campaigns initiated by dissatisfied customers regarding a social plan aimed at relocating personnel and infrastructure.
What we’ve done
Providing strategic advice to implement a crisis communication strategy to ensure the company’s compliance with recent jurisprudence concerning the legal responsibilities of hosting providers and evolving data protection laws.
Monitoring social media and news outlets to promptly identify any potentially threatening information.
Conducting forensic investigations to identify online user accounts operating under false identities.
Implementing strategies to dismantle groups of dissatisfied customers disseminating inaccurate and harmful information about the company.
Initiating negotiation processes to remove harmful publications posted by disgruntled employees and customers.
Conducting investigations and infiltrating groups of dissatisfied users to gather critical intelligence for countering upcoming class actions.
Deactivating user accounts and ensuring the removal of publications that infringe upon the Client’s rights.
Monitoring the CEO and company executives online and activating immediate removal strategies to counter privacy attacks and mitigate the dissemination of personal information.
